The shop line, set up so it can actually book.
Not a gadget that takes a message. Setup for your hours, your people, your towns. It answers, figures the job, and only puts it on the day if the day can take it. $299 a month.
Setup. Not a box you turn on.
The website is how people find you. This is what happens when they call. We set the agent up for your shop the same way we run it on ours — hours, people, the board you already use — and then we keep it that way.
I will not walk through the wiring on this page. You do not need it. You need a line that does not offer a window you cannot keep.
What we set
Four things, before it ever answers a real customer.
Your hours, your people
Who can take a job, how many hours they can hold in a day, and what time they should be heading home. An all-day job fills that person. The line will not stack another one on top of it.
Your field software
Housecall Pro, or the system you already run. It reads the board and writes the job. It does not replace the software in the truck.
Your towns
Where you actually drive. A call from outside that map gets a message, not a pretend appointment.
How you talk
The questions you ask on a panel call are not the questions you ask for a fixture swap. We set that up so the conversation matches the work.
A day that already has a direction
Say the board already has Fairfax in the morning and Falls Church in the afternoon. A caller in Woodbridge wants the gap. On a map that looks open. In a truck it is 45 minutes the wrong way, then almost an hour back. You would not take that stop. The line should not offer it.
Same idea if someone is already on an all-day job, or they have to be home by a time you set. The agent looks at the work that is already there, the size of the new call, and the drive — then it books, takes a message, or texts you.
Try it
One truck. Home by five.
- On the board
- Drive
- The new job
Fairfax
Panel replacement
Falls Church
Service call, then a rewire
Pick a caller below. The line works out whether the noon hour can actually take it.
Someone calls at 9:40. They are in…
The board already says Fairfax in the morning and Falls Church in the afternoon. The only open hour is noon. Whether a call fits depends on where it is and how big it is, not on whether the calendar has white space.
Drive times here are examples. The real line checks the actual drive, in traffic, at the time of the call.
What it can do
Answers the shop line
When you’re in a panel, it picks up. It can take a message, book, or text you if it cannot wait.
Sizes the job
It listens for the scope — a half-hour diagnostic is not a service change — and holds a block that fits, instead of guessing a 15-minute hole.
Reads the day that’s already on the board
Fairfax 8 to 12. Falls Church 1 to 5. A caller in Woodbridge wants to come in between. That is the wrong direction. It will not put that stop in the gap.
Drive time, not a pin on a map
It checks how long the next jump actually is, in traffic, before it offers a window. Opposite way, hour back, you still have to be in Falls Church — it sees that.
Books the job
Onto the person who can take it, inside their hours, home by the time you set. Not onto a name that is already full.
Photos for a remote estimate
It texts for the pictures you need before you roll a truck. Panel, breaker, the room, the make and model.
After the job
A text or email asking for the review, while the work is still on their mind.
Minutes, billed honestly
$299/mo includes call minutes. A busy month is billed at my cost plus a little.
Call me. I’ll pick up.
(571) 301-5952Matt Long. This is my line — not a form, not a voicemail tree. If I miss you, I call back.